Most frequent questions and answers

It’s a win/win really.

Both wool and SDN carpets are hard wearing, luxurious underfoot and feature stain resistance properties.

The biggest advantage of a SDN carpet is its ability to hold colour in areas exposed to long periods of direct sunlight.

Wool is hypoallergenic, fire resistant and helps to naturally regulate moisture, creating a warm, dry and healthy home.

Cut Pile

Cut pile carpets are incredibly luxurious underfoot, in fact, they’re currently the most popular carpet style throughout Australasia. Depending on the fibre type, some cut pile carpets show footprints – called tracking – (which generally vacuum out) and plusher cuts can show permanent shading, which you can read more about in our carpet care section. A quick tip – if you have cats that like to scratch or claw the floor, a cut pile carpet is your best option.

Loop Pile

Loop pile carpets offer an array of stylish textures and designs, ranging from a minimalist appearance through to bold, unique patterns. Although loop pile carpets don’t show tracking and shading like cut pile carpets, they can still show traffic patterns in areas of the home that are repeatedly walked over in the same area (i.e. hallways). Loop pile carpets are not recommended for pets that have a tendency to claw at furniture and carpet. 

Cut & Loop Pile 

These carpets are a clever combination of cut pile and loop pile construction with the cut piles contrasting with the loops to create a distinctive pattern across your floor.

After carpet selection has been made it takes one and a half to two weeks for installation. This depends on the current workload. 

If it’s carpet we have in stock we can install much earlier. 

Yes, the bottom line is yes you will. Cut Pile carpet is the best at hiding the joins as Loop Pile carpet will seem peak. 

This occurs when the carpet has cross angle tension and is stretched into place. 

This is normal.